Privacy Policy

How Shai Travel Solutions LLC collects, uses, and protects your personal information.

Shai Travel Solutions LLC - Privacy Policy

Last Updated: September 4, 2026

1. Introduction

Shai Travel Solutions LLC ("Shai Travel Solutions," "we," "us," or "our"), a Travel Management Company based in Fort Lauderdale, Florida, respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website (shaitravel.net), our booking tools, or our corporate travel management services.

By using our website or services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

Personal Identification Information

Name, email address, phone number, company name, job title, and mailing address submitted through contact forms, the Corporate Client Application Form, or the Travel Profile Info Form.

Travel Profile Information

Passport details, date of birth, frequent flyer numbers, loyalty program information, seat and meal preferences, known traveler numbers, and emergency contact information necessary to book and manage travel.

Payment Information

Credit card details submitted through our secure Credit Card Payment page. Payment data is processed through PCI-compliant third-party payment processors; we do not store full card numbers on our own systems.

Booking and Itinerary Data

Flight, hotel, car rental, and ground transportation details, along with any changes, cancellations, or disruptions related to your travel.

Technical Information

IP address, browser type, device information, and website usage data collected automatically through standard web analytics tools.

3. How We Use Your Information

We use the information we collect to:

Arrange and manage corporate travel bookings, meetings, and events
Communicate with you regarding itineraries, changes, and travel disruptions
Process payments for travel services
Provide 24/7 traveler support and duty-of-care assistance
Generate travel program reporting and spend analytics for corporate clients
Comply with airline, hotel, visa, and government reporting requirements
Improve our website and services
Send administrative or service-related communications

We do not sell your personal information to third parties.

4. How We Share Your Information

We share information only as necessary to deliver our services, including with:

Airlines, hotels, car rental companies, and ground transportation providers, to complete and manage travel bookings
Global Distribution Systems (GDS)online booking tools, and travel technology providers, to process and manage reservations
Meeting and event technology providers, for venue sourcing, registration, and event logistics
Payment processors and payment technology providers, to securely process transactions
Host agency, travel network, and accreditation partners, as required to support our booking, fulfillment, and industry infrastructure
Corporate travel and business partners, where applicable to your company's travel program or account
Government authorities, where required for visa, immigration, legal, regulatory, or security compliance
Service providers, including technology, reporting, communications, and business operations providers, subject to appropriate confidentiality and data protection obligations

5. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal and travel information for as long as necessary to provide our services, comply with legal, regulatory, and industry recordkeeping obligations (including Florida Seller of Travel and IATAN/ARC requirements), and resolve disputes.

7. Your Rights and Choices

Depending on your location, you may have the right to:

- Request access to the personal information we hold about you

- Request correction of inaccurate information

- Request deletion of your information, subject to legal and contractual retention requirements

- Opt out of marketing communications at any time

To exercise these rights, contact us using the details below.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to understand website usage and improve user experience. You can control cookie settings through your browser.

9. International Travelers

As a Travel Management Company supporting global itineraries, your information may be transferred to and processed in countries outside your country of residence, including countries where our airline, hotel, and technology partners operate.

10. Children's Privacy

Our services are intended for business use by adults. We do not knowingly collect personal information from children under 16.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.